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Thread: Balance missing up at no reason...

  1. #1
    In Profit lilbro16's Avatar
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    Default Balance missing up at no reason...

    My balance on sat before market close is $275++ then i got 2 open post(floating) -4 and -3....after deducted -4 n -3 my balance suppose to be $268++ but the 2post still floating so why and with what reason my balance been deducted for $71.00...?????

    so this morning when i open up my account balance there just left 204.44...

    So my question is why my money been deducted $71.00...?????

    Below i attach the files that showing my balance is 204.44 so can u verify at what reason my balance been missing up for $71.00...the actual balance should be $268++ after deducted the floating....


    My account : 44606
    Attached Thumbnails Attached Thumbnails balance5.JPG  

  2. #2
    Intraday Master vaksin's Avatar
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    Default

    betol ker nie? apa dah jd support?
    tolong check utk lil bro nie
    Proud member of Komuniti Kayaraya

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    Old Member lord's Avatar
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    Quote Originally Posted by lilbro16 View Post
    My balance on sat before market close is $275++ then i got 2 open post(floating) -4 and -3....after deducted -4 n -3 my balance suppose to be $268++ but the 2post still floating so why and with what reason my balance been deducted for $71.00...?????

    so this morning when i open up my account balance there just left 204.44...

    So my question is why my money been deducted $71.00...?????

    Below i attach the files that showing my balance is 204.44 so can u verify at what reason my balance been missing up for $71.00...the actual balance should be $268++ after deducted the floating....


    My account : 44606
    leh main kira balance direct camtu je ke bro...

    taknak double check account history ke...kot2 ada silap ke...cuba tgk history dr awal trading hingga paling last trading..kira balik total depo...total loss...dan dari situ baru leh tahu kalu ada duit missing...

    bukan senang duit nk missing camtu je..

    p/s: tuduhan ni berat ni...kalu betul fxopen/fxmalay mmg take ur money...then they r really bad...n i personally will annouce them as scammer...but if there is nothing wrong...n just mistake from ur side..then u need to do something to repair this mistake..
    Last edited by lord; 01-06-2008 at 05:26 PM.
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    Old Member suremasyuq's Avatar
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    Jom kita tolong buat kan kiraan

    Balance + profit/lost = Equity

    204.44 + (-6.98) = 197.46

    tak ada beza lak .. mana datang $71?

    Sepatutnya tgk atau tayang account history... baru tahu apa punca dier..



    Quote Originally Posted by vaksin View Post
    betol ker nie? apa dah jd support?
    tolong check utk lil bro nie
    Kamu ni pun..... cuba ler perati betul2.... ni tetiba betol ker nie?
    Sepatutnya kamu kena kaji dulu.. kalau info yang diberikan tak mencukupi, reply minta apa yg patut....

    p/s Anggaplah ini satu ilmu agar senag dihari akan datang....
    Last edited by suremasyuq; 01-06-2008 at 05:33 PM.

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    In Profit lilbro16's Avatar
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    Default

    Jom kita tolong buat kan kiraan

    Balance + profit/lost = Equity

    204.44 + (-6.98) = 197.46

    tak ada beza lak .. mana datang $71?

    Sepatutnya tgk atau tayang account history... baru tahu apa punca dier..




    Quote:
    Originally Posted by vaksin
    betol ker nie? apa dah jd support?
    tolong check utk lil bro nie

    Kamu ni pun..... cuba ler perati betul2.... ni tetiba betol ker nie?
    Sepatutnya kamu kena kaji dulu.. kalau info yang diberikan tak mencukupi, reply minta apa yg patut....

    p/s Anggaplah ini satu ilmu agar senag dihari akan datang....



    ko blh ckp ape ko nak tp dulu ade statement dihantar blh aku tunjukkan blk skang dah x ade...acc aku confirm aku ingat bape yg tinggal...so dah kira bila lost postion yg dua tu duit aku tinggal bape...tu pasal diadakan S/L jd senang la nak ingat bape ko sanggup lost n bape balance tinggal lepas kena S/L....so aku mmg pasti sblm close bape duit aku tinggal...

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    In Profit lilbro16's Avatar
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    Default

    leh main kira balance direct camtu je ke bro...

    taknak double check account history ke...kot2 ada silap ke...cuba tgk history dr awal trading hingga paling last trading..kira balik total depo...total loss...dan dari situ baru leh tahu kalu ada duit missing...

    bukan senang duit nk missing camtu je..

    p/s: tuduhan ni berat ni...kalu betul fxopen/fxmalay mmg take ur money...then they r really bad...n i personally will annouce them as scammer...but if there is nothing wrong...n just mistake from ur side..then u need to do something to repair this mistake..


    Bro cmner nak kira aku x simpan acc statement utk bln lepas semua ni kena kira dr bln lepas lg sbb aku x de buat depo sejak bln 12 hr tu...so balance semua main ingat je...sblm trade aku dah kira bape lost yg aku kena terima then lepas tolak itulah balance sepatutnya...so hr tu sblm msk postion aku punya duit ade 275 floating last skali 2post so aku bubuh kat (-50 dua post) so kali 2 br rugi 100...tp masaalah skang tgh floating br rugi 2posi -7 cmner duit aku blh jd 204.44????
    tu yg aku musykil???

  7. #7
    Old Member suremasyuq's Avatar
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    Quote Originally Posted by lilbro16 View Post
    Jom kita tolong buat kan kiraan

    Balance + profit/lost = Equity

    204.44 + (-6.98) = 197.46

    tak ada beza lak .. mana datang $71?

    Sepatutnya tgk atau tayang account history... baru tahu apa punca dier..




    Quote:
    Originally Posted by vaksin
    betol ker nie? apa dah jd support?
    tolong check utk lil bro nie

    Kamu ni pun..... cuba ler perati betul2.... ni tetiba betol ker nie?
    Sepatutnya kamu kena kaji dulu.. kalau info yang diberikan tak mencukupi, reply minta apa yg patut....

    p/s Anggaplah ini satu ilmu agar senag dihari akan datang....



    ko blh ckp ape ko nak tp dulu ade statement dihantar blh aku tunjukkan blk skang dah x ade...acc aku confirm aku ingat bape yg tinggal...so dah kira bila lost postion yg dua tu duit aku tinggal bape...tu pasal diadakan S/L jd senang la nak ingat bape ko sanggup lost n bape balance tinggal lepas kena S/L....so aku mmg pasti sblm close bape duit aku tinggal...

    Alahai..

    kan kat MT4 ada Account History....

    Kat situ kamu boleh tgk setiap masa.. setiap saat.. tanpa menunggu email...

    Malah boleh pilih nak ALL ker.. nak hari ni jer ker... atau pilih Custom Period..

    Cuba pi tgk dulu....

  8. #8
    In Profit lilbro16's Avatar
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    Default

    k la win win situation la...FXOPEN mesti ade simpan statementkan so mail la kat aku tunjukkan aku silap ke diaorg silap...bila dah tunjukkan klu aku salah aku mintak maaf tp aku tau aku dipihak yg benar...

  9. #9
    Old Member suremasyuq's Avatar
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    Quote Originally Posted by lilbro16 View Post
    k la win win situation la...FXOPEN mesti ade simpan statementkan so mail la kat aku tunjukkan aku silap ke diaorg silap...bila dah tunjukkan klu aku salah aku mintak maaf tp aku tau aku dipihak yg benar...
    Ni ILMU aku berikan bagi mereka yang masih belum mahir menggunakan mt4.

    aku ulang balik.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~
    kat MT4 ada Account History....

    Kat situ kamu boleh tgk setiap masa.. setiap saat.. tanpa menunggu email...

    Malah boleh pilih nak ALL ker.. nak hari ni jer ker... atau pilih Custom Period..

    Cuba pi tgk dulu....

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Seelok2nya kamu belajar menggunakan kemudahan didalam MT4

  10. #10
    Old Member lord's Avatar
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    Quote Originally Posted by lilbro16 View Post
    Bro cmner nak kira aku x simpan acc statement utk bln lepas semua ni kena kira dr bln lepas lg sbb aku x de buat depo sejak bln 12 hr tu...so balance semua main ingat je...sblm trade aku dah kira bape lost yg aku kena terima then lepas tolak itulah balance sepatutnya...so hr tu sblm msk postion aku punya duit ade 275 floating last skali 2post so aku bubuh kat (-50 dua post) so kali 2 br rugi 100...tp masaalah skang tgh floating br rugi 2posi -7 cmner duit aku blh jd 204.44????
    tu yg aku musykil???
    account statement tu sama je mcm kt account history kt mt4 tu bro...apa2 hal leh refer situ je....tak payah nk tunggu email...nak check balance, total depo, total loss, total profit, duit kuar masuk...semua ada situ...

    lagi satu...berkenaan balance tu..mana leh main ingat je bro...tu lawan kt mahkamah...susah nk menang...maybe u silap tgk...

    aku bukan apa bro...aku ngan fxegypt(skung fxopen)/ fxmalay dah lama...tak penah plak alami masalah missing money ni....tambahan plak aku main besar kt broker ni...so bab2 missing ni mmg aku amik berat...tapi mcm aku post sblm ni...tuduhan ko ni terlalu berat...dan bukti kukuh takde susah tu....at least ko sepatutnya guna saluran yg betul...y not email dulu kt support....or tanya dulu kt ym...mcm skung ni ko dah open thread mcm ni...kira dah buat tuduhan terbuka...kalu di dapati kesilapan kt pihak fxopen/fxmalay..ok la..u r at the right track..but if kesilapan tu kt pihak ko...susah nk tu nk cover balik...u know what i mean...
    Never Say Never
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  11. #11
    Director of FXOpen Aus FXOjafar's Avatar
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    Lilbro16, I would appreciate it if you would not spam the whole forum. The other threads you created have been deleted.
    If you need help with your account, email [email protected]
    Financial matters are NOT dealt with in the forum.
    Now, as for your missing profit, do you have any usd/cad trades voided by reason of "Gap" in your account?
    Attached is a screenshot of the news driven gap that happened on friday on usd/cad. If your entry was between this gap, but filled in error by the dealer, it would have been voided as the price never touched that level, and so was not filled at the bank, only by error within the MT4 platform.
    I know of a few clients who had profit voided or losses refunded because of this gap on friday. Perhaps you had the same thing happen to you?
    Hope that helps.
    Attached Thumbnails Attached Thumbnails gap.jpg  
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

  12. #12
    In Profit lilbro16's Avatar
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    Angry

    Lilbro16, I would appreciate it if you would not spam the whole forum. The other threads you created have been deleted.
    If you need help with your account, email [email protected]
    Financial matters are NOT dealt with in the forum.
    Now, as for your missing profit, do you have any usd/cad trades voided by reason of "Gap" in your account?
    Attached is a screenshot of the news driven gap that happened on friday on usd/cad. If your entry was between this gap, but filled in error by the dealer, it would have been voided as the price never touched that level, and so was not filled at the bank, only by error within the MT4 platform.
    I know of a few clients who had profit voided or losses refunded because of this gap on friday. Perhaps you had the same thing happen to you?
    Hope that helps.



    No prob with my ucad it still on but what is missing out is the balance below i attach u my statement...the number is -178.78 when i print out the statement then refer to my meta4 is -131.52 ...correct me if i'm wrong...instead of that it's still not tele with balance that i remember before market close(275++)...below i attach the files...i had send msg to finance but still no reply that y i post this matter on forum so that i can get a answer if there r buddy that had a same prob as me...sorry 4 the matter...i'm sorry if i'm wrong....
    Attached Thumbnails Attached Thumbnails statenment betul.JPG   statement betul.JPG  

  13. #13
    Director of FXOpen Aus FXOjafar's Avatar
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    I can see the usd/cad order in your history that appears to have been voided? Right click in your history and make sure comments are shown. It will say void(GAP) or something next to the usd/cad buy that entered at 0.9936 which was entered in error since the price never touched that level.

    These gaps can happen during news releases and if the gap is more than 15 pips, orders can be filled in error and of course they need to be voided as the company loses money because that means the bank would not have filled the order on the company's side. It only filled on the MT4 platform.
    Does that help explain things in the meantime? If you emailed finance late on friday, they may not have had a chance to see your email yet as they generally do not work on weekends. They should get back to you during a weekday.

    Ok, this has gone far enough. If you would like to discus this further with me, you can email me directly on [email protected] or follow the instructions in forum rule #15

    15) It is not allowed to discuss any financial problems in the public forum, instead of this please use [email protected] or [email protected] e-mail adresses.

    Thread closed.
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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