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Thread: 刚才因为服务器问题而受影响的客户可以写信给财务申请赔偿

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    Default 刚才因为服务器问题而受影响的客户可以写信给财务申请赔偿

    刚才因为服务器问题而受影响的客户可以写信给财务申请赔偿

    格式如下:

    发送邮件到 [email protected]

    标题: complaint - xxxx(交易帐户)

    Dear Fxopen:

    My order was affected due to the server problem.

    trading account number: xxxxx (交易帐户)

    Order number: xxxxx, xxxxx,... (受影响的订单号)

    Please check it!

    Thanks, Regards!

    ---

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    不过到时会如何界定损失呢?
    昨天晚上平台出问题之际,错失了平仓止损的大好时机,这是平台服务器的问题;
    可是到了后来又可以平仓了,因为损失已加大,等待机会平仓,可是到2:15美联储公布的决议直接使账户爆仓,这又可以认为是自己判断失误造成的损失了。。。
    现在自己都不对赔偿抱什么希望了。。。
    不过自认倒霉的话又十分不爽。。。
    昨天下午已经爆了一次仓,晚上又充了点钱进去,谁想还没赚几美元呢,又爆。。。

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    我也是,本来想平仓时,有40美元的赢余,可是平台问题我也不能设止损。我也爆仓了,请问别的平台我问了一下为何不经常出现服务器问题,我的损失怎么办???????????????

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    Quote Originally Posted by hflxw View Post
    我也是,本来想平仓时,有40美元的赢余,可是平台问题我也不能设止损。我也爆仓了,请问别的平台我问了一下为何不经常出现服务器问题,我的损失怎么办???????????????
    如果你因为服务器问题遭受损失,请按一楼的格式申请赔偿.

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    Default 昨晚波动那么大的行情.不让平仓直至爆仓.怎么办???

    昨晚波动那么大的行情.不让平仓直至爆仓.怎么办???

    Quote Originally Posted by DuHeng View Post
    刚才因为服务器问题而受影响的客户可以写信给财务申请赔偿

    格式如下:

    发送邮件到 [email protected]

    标题: complaint - xxxx(交易帐户)

    Dear Fxopen:

    My order was affected due to the server problem.

    trading account number: xxxxx (交易帐户)

    Order number: xxxxx, xxxxx,... (受影响的订单号)

    Please check it!

    Thanks, Regards!

    ---

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    服务器不稳定给操作带来很大困难

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    In Profit alimama's Avatar
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    全额赔偿么?

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    Quote Originally Posted by alimama View Post
    全额赔偿么?
    只针对于由于服务器问题造成的损失.

    比如你设置了止赢但由于当时服务器故障没有执行,会给你按照止赢价格平仓. 或者你的单子在服务器故障期间盈利但不能平仓,服务器恢复正常以后价格走回来造成的亏损,会按照服务器故障期间对你有利的价格平仓.

    这些是服务器问题造成的由我们承担.


    你自己的原因亏损的由你自己负责.

    --

  9. #9
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    多长时间能够赔偿

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    Quote Originally Posted by super250 View Post
    多长时间能够赔偿
    24小时内

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    我是刚下完单,后发现不能下止赢止损单的,后来在2点服务器好时我爆仓了,这样的全赔吧?

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    Quote Originally Posted by hflxw View Post
    我是刚下完单,后发现不能下止赢止损单的,后来在2点服务器好时我爆仓了,这样的全赔吧?
    你按照格式把单子编号发给财务

  13. #13
    shaoyinwang
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    服务器又出问题了,上次到现在才半月左右,能不能改进升级一下?

  14. #14
    shaoyinwang
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    Default 别的平台也一样出问题

    Quote Originally Posted by hflxw View Post
    我也是,本来想平仓时,有40美元的赢余,可是平台问题我也不能设止损。我也爆仓了,请问别的平台我问了一下为何不经常出现服务器问题,我的损失怎么办???????????????
    别的平台也一样出问题,我昨晚下了对冲单,当时还有月10%的保证金,早上发现被平仓,但还剩约45%的保证金,询问公司,他们讲是当时剩余保证金太少所致。绝口不谈责任与服务器问题,称此种平仓是最基本的炒外汇的基本常识

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    客服回信了

    Hello,




    your e-mail has been forwarded to our top manager.







    --

    Best regards,

    FXOpen mailto:[email protected]

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