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Thread: Missing the commission for the last week.

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    Piplet
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    Question Missing the commission for the last week.

    Hello!

    The IB commission for the last week still doesn't appear in my account (14934). Whom do I contact to resolve this problem?

  2. #2
    Super Moderator nonamer's Avatar
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    Quote Originally Posted by enivid View Post
    Hello!

    The IB commission for the last week still doesn't appear in my account (14934). Whom do I contact to resolve this problem?

    Hi

    Make sure u customer join from u link and registered using new email. Registered under same trader cabinet will not join under u account.
    Make sure u customer registered and click the right link, like if u want to open micro account he need to click micro referral link if standard account need click standard referral link .
    U customer must closed more than +/-4pip each trade if u want to received from them the commission.

    If all above o.k and still problem, please check more further with [email protected], send u account n u customer account number to check.

    thanks

  3. #3
    Elder Analyst chandrawg's Avatar
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    Quote Originally Posted by nonamer View Post
    Hi

    Make sure u customer join from u link and registered using new email. Registered under same trader cabinet will not join under u account.
    Make sure u customer registered and click the right link, like if u want to open micro account he need to click micro referral link if standard account need click standard referral link .
    U customer must closed more than +/-4pip each trade if u want to received from them the commission.

    If all above o.k and still problem, please check more further with [email protected], send u account n u customer account number to check.

    thanks
    Hello sir i get same problem. i have refferal (167344) but his commission not appear in my account (131362). i has send email to [email protected] yesterday. but until now no respons. please help me.
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  4. #4
    Super Moderator nonamer's Avatar
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    Hi

    Only finance can checking more further about u problem. Just be patient.
    Normally its take time 24-48 hour working days to process before finance can reply u email.

    Thanks

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    Default

    All the commissions was added to my account very quickly, do not know why you guys was not

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