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Thread: 求救: finance把我2个账号搞混了,1$奖励误扣掉了,求恢复

  1. #1
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    Default 求救: finance把我2个账号搞混了,1$奖励误扣掉了,求恢复

    我有个账号acc=162023,存了98.4$,送1$
    又开了个同名账号acc=162595,存了98.99$,送1$

    某天快爆仓了,就申请023转账到595,
    后来发现不是实时的,第二天才处理,没派上用场,
    就马上发信要求finance取消这个转账

    第二天finance处理得有点混乱,看到了我的要求取消的信,但还是转账了
    然后我回信要求他恢复,他说那么转账回去吧
    我说我发现转出来以后,acc023的1$没了,你帮我恢复吧,finance说可以.

    今天处理好了,acc023里面98.4$+1$,比较满意。

    但是刚才仔细一看,发现acc595里面,本来98.99$+1$bonus

    结果把acc023过来的98.4$转回去(其实是取消转账)的时候,那个1$ bonus被扣掉了

    这个很没有道理,因为本来595里面就应该有1$ bonus,
    跟我是不是取消023过来的转账无关
    不应该我取消了一个转账,原来里面98.99$+1$,变成98.99$了吧?

    应该是他们服务器的一个bug,只要有钱往外出,1$就扣没了,
      但我这次往外转出是取消一个转入阿。。

    看一下acc595的清单如图,开户进1$,
    后来转入98.4$,又转回去了,转出的时候,acc595被扣掉1$

    billye2000.googlepages.com/account_162595.GIF

  2. #2
    Super Moderator fxopenchina's Avatar
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    Default

    我都看糊涂了 呵呵

    你跟哪位财务联系的还是发邮件给他吧 他看了会给你处理好

  3. #3
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    Default

    acc023=98.4$+1$
    acc595=98.99$+1$

    我要求acc023->转账98.4$到acc595
    后来发现不实时,要求取消掉转账。

    后来finance帮我把98.4$转回了acc023,还把acc023恢复成了98.4+1$

    但我发现把acc595里面把98.4$转回去的时候,

    acc595=98.99$+1$里面那1$被自动扣掉了

  4. #4
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    Default

    转贴在这里了

    forum.fxopen.com/showthread.php?t=51050

  5. #5
    Piplet
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    Default

    解决了。有问题,找论坛!!

    billye
    Newbie Join Date: Feb 2009
    Posts: 12
    Rep Power: 5




    --------------------------------------------------------------------------------

    hi, dear finance / manager:

    I am impressed with your responsiveness and responsibility to quickly solve this issue within half an hour.

    sorry for bringing trouble, as my name suggest, I am "newbie" ^_^.

    1$ welcome bonus added back. thanks.
    billye2000.googlepages.com/1usd_bonus.GIF

  6. #6
    Moderator cool user DuHeng's Avatar
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    Default

    以后你要想取消 取款 转帐 等 可以自己取消的,不用费这么多周折

    后台:
    记录 - 取款记录 在你的取款处理前 点cancel可以取消取款请求
    记录 - 通知记录 转帐请求在这个页面里,同样也可以在处理前点cancel取消。

  7. #7
    yblbila
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    Default

    finance把你2个账号搞混了,你把我们大家都搞混了!
    看了半天,晕了

  8. #8
    Bullish
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    楼主表达尽量简洁点,不然真会看晕

  9. #9
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    Default

    转帐也是会扣掉奖励的

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