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Thread: Spike

  1. #16
    Director of FXOpen Aus FXOjafar's Avatar
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    Quote Originally Posted by TheWizard View Post
    Short EURNZD at 1.8401
    Spike: Stop at 1.8344, then Long another one with Stop Buy order at 1.8344, with Stop Loss order at 1.8199, all hit within 2 seconds.

    Question: Will broker reinstate my initial short position at 1.8401, and cancel the trades done dusring the spike?
    If you experienced a loss from a spike, please email a claim to [email protected] with the affected order number and what your desired result would be.

    (please don't post the same question in multiple threads )
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
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    http://www.fxopenaus.com

  2. #17
    Piplet
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    Yeah.. got my money back.

    Initially they only refund my loss trade due to the spike, but then I wrote to them to reinstate my original position, and they did.........

    I've got no complaint, coz they can acted fairly in this case.

    Hope that these kind of problems will not happen again. Else, its a very good broker.

  3. #18
    Director of FXOpen Aus FXOjafar's Avatar
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    Quote Originally Posted by TheWizard View Post
    Yeah.. got my money back.

    Initially they only refund my loss trade due to the spike, but then I wrote to them to reinstate my original position, and they did.........

    I've got no complaint, coz they can acted fairly in this case.

    Hope that these kind of problems will not happen again. Else, its a very good broker.
    It is our policy to rectify problems in favour of the client. It pleases us to see our traders happy with the outcome
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

  4. #19
    In Profit free_gifter's Avatar
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    How do I request for reinstate of all position loss during spike..what to send to chief dealer?
    How is it that you Exit your position?....Hmmmmm...Buy when there's Blood in the Street....Market are build on HOPE, FEAR and GREED.. toothy9....Tester page..

    Join FxMalay and Let You Wealth Grow

    Learn the Trend and It will be your friend.....Tradefacts blog

  5. #20
    Piplet
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    It is our policy to rectify problems in favour of the client. It pleases us to see our traders happy with the outcome
    thats pretty well said

  6. #21
    Director of FXOpen Aus FXOjafar's Avatar
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    Quote Originally Posted by free_gifter View Post
    How do I request for reinstate of all position loss during spike..what to send to chief dealer?
    Yes, [email protected]

    You give him the affected order number, your account number and a brief explanation of what your desired outcome would be.
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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