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Thread: 服务器连接问题

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    Exclamation 服务器连接问题

    分别装了二个系统,fxopen断线了连个提示都没有,但另外一个系统价格还正常变化,我的黄金在FXOPEN上从839.75就没动过,点击连接,只有登陆选项,登陆后再次点击连接,还是登陆,怎样更换服务器?幸亏是虚拟盘,现在已经到了838.8, 这要是真枪实弹的,损失自负吗?
    提个问题,如果有类似紧急情况发生,公司有应急措施吗?比如象股票可以用电话委托,这里怎么办,只能暴仓?

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    Moderator cool user DuHeng's Avatar
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    模拟账户只有一个服务器,真实账户有好几个服务器,点连接可以选择。

    如果是服务器问题我们狐疑负责赔偿,我们只能对自己的服务器负责,无法对个人网络问题导致无法连接服务器负责。
    你可以准备一些代理软件,或者认识不同网络的朋友,让他们帮你平仓,网通的网络相对好,很少出问题,电信对外网络状况不好。

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    即便是真的要赔偿,如何介定是服务器的问题还是个人网络问题?我的电脑装了二个不同的交易系统,这说明不是个人网络问题呀!

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    Moderator cool user DuHeng's Avatar
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    Quote Originally Posted by nicebrook View Post
    即便是真的要赔偿,如何介定是服务器的问题还是个人网络问题?我的电脑装了二个不同的交易系统,这说明不是个人网络问题呀!
    这个问题已经说过很多遍了,服务器放在不同地区,你的线路出问题可能和我们的服务器连接不上,但能和他们的线路连接上,我们只负责我们的服务器正常,不负责你的网络问题。

    比如台湾海底光缆断开故障,美国的服务器就无法连接,但欧洲的就可以正常连接,难道你要求美国的外汇商给你赔偿吗?理由是你有2个平台,欧洲的平台可以连接但美国服务器不能连接,所以断定美国外汇商的服务器故障?


    我们在不同的国家地区总共有超过10万的客户,如果服务器有故障,你觉得会隐藏的住吗?
    再说我们是外汇交易商,当然知道服务器的重要性,24小时有人维护,除非意外事件,不可能出现故障,而且还有备用服务器。
    如果是服务器故障造成损失,我们当然会赔偿损失。

  5. #5
    wu2080
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    大家都说得有理,不论原因,损失的只是客户。

  6. #6
    shaoyinwang
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    Default

    是的,他们有两次因服务器问题声明赔偿了

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