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Thread: 浦发银行:我们的"奥运金融服务承诺"

  1. #1
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    Default 浦发银行:我们的奥运金融服务承诺

    奥运盛事日益临近,浦发银行近日向社会发出人文主题优质服务承诺、科技主题科技服务承诺和绿色主题社会责任承诺三项奥运金融服务承诺。

      优质服务承诺:以人为本,深耕服务。为实现以人为本,无障碍服务的优质服务承诺,浦发银行度身定制奥运金融服务方案:一是提供便捷外币兑换服务,明示外汇业务办理窗口,配置专人引导疏流。二是实现外语、手语等语言交流无障碍服务,境外客户按国际通行习惯使用银行卡及相关金融需求无障碍服务,境外客户问题处理、争端解决无障碍服务。三是统一规范中英文网点标识,标注中英文汇率,开设英语服务窗口,在外币兑换、手语服务等系列窗口摆放中英文标牌,确保服务信息准确传达。四是建立客户投诉联动机制和境外客户投诉处理专项流程,在柜面配备懂英文、业务精的员工,确保客户投诉高效优质解决。五是建立奥运安全保障应急预案和应急联动保障机制,确保银行服务不中断。

      科技服务承诺:科技为先,安全保障。浦发银行通过信息科技风险奥运专项检查、灾备演练、系统升级等系列举措,确保奥运期间信息系统正常运行,兑现科技服务承诺。确保信息系统服务、关键基础设施和直接服务客户的柜面、atm、pos等奥运服务相关系统的可靠、连续和安全。确保应急预案顺利启动。同时,提升应对供电突发事件能力和信息系统灾难恢复水平。做好信息安全检查和风险防范。此外,开展银行卡安全支付应急处置演练,严格执行账户实名制保障用卡安全,加强外卡收单管理,编写奥运服务主要产品收费标准,优化现金类自助设备程序等措施,全面强化银行卡、atm机具设备管理,营造安全、良好的信用卡支付结算环境,满足奥运期间银行卡交易大幅增加的金融服务需求。

      社会责任承诺:善用资源,践行责任。奥运期间,浦发银行承诺将义不容辞承担社会责任,发挥金融资源优势,实践社会责任。在营业网点引入并实施6s管理,营造清净整洁、安全舒适、节能环保、文明规范、和谐诚信的良好金融氛围。浦发志愿者助力奥运,深入社区宣传,传播奥运理念,弘扬奥运精神,并通过向社区居民、客户发放环保袋等方式支持绿色奥运。同时在信贷投向上,支持奥运相关服务企业建设,尤其是积极支持奥运城市的环境改造、市政民心工程等配套建设,实现经营效益和社会效益共同提高,身体力行企业公民的应尽职责。

  2. #2
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    Default

    浦发银行也是不错的啊!

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