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Thread: error with fx system

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    Unhappy error with fx system

    hi..
    i think there is something wrong with your system sir..yesterday i made deposit to my old account,100056...so i got no bonus,and then i traded and got profit $13.18 so i made withdrawal $38.18..but you rejected my withdrawal,and your reason is : "Bonus is withdrawable after completing 10 lots of trading"
    as you know i didnot withdraw bonus sir..i only withdraw my deposit and benefit..
    please accept my withdrawal request...thanks

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    Super Moderator nonamer's Avatar
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    Quote Originally Posted by ladyRain View Post
    hi..
    i think there is something wrong with your system sir..yesterday i made deposit to my old account,100056...so i got no bonus,and then i traded and got profit $13.18 so i made withdrawal $38.18..but you rejected my withdrawal,and your reason is : "Bonus is withdrawable after completing 10 lots of trading"
    as you know i didnot withdraw bonus sir..i only withdraw my deposit and benefit..
    please accept my withdrawal request...thanks
    Hi

    Have 2 situation

    SITUATION 1
    If u just open new account
    If u received welcome bonus standard account
    - u need to completing 10lot trade (each trade must closed more than +/-4pips ) before u can make any withdraw include withdraw welcome bonus. If u still withdraw without completing 10lot trade, welcome bonus will removed/avoided automatically.

    SITUATION 2
    If that are old account n the welcome bonus already get "burn"/lost all, then U deposited back with new deposited, u can send an email to [email protected] n explain the situation.
    ------>
    Example like this :
    1st deposited 30$ + 25$ welcome bonus = 55$ ... u trade but then u lost all -55$. U balance now 0$. After a few day u deposited back around 50$ by own money then u make profit 13$. That profit u can withdraw without completing 10lot trade because welcome bonus already burn all before this with u 1st deposited. Just inform to finance about this.

    Thanks.

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    hello..i have informed the situation to finance..but i still got no answer or explanation till now...would you please help me explaining my situation to finance
    thank you for your assistance

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    Super Moderator nonamer's Avatar
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    Quote Originally Posted by ladyRain View Post
    hello..i have informed the situation to finance..but i still got no answer or explanation till now...would you please help me explaining my situation to finance
    thank you for your assistance
    Hi

    U need be patient, i'm sure finance will answer u email as soon as possible.

    Thanks

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    Director of FXOpen Aus FXOjafar's Avatar
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    Default

    Quote Originally Posted by ladyRain View Post
    hi..
    i think there is something wrong with your system sir..yesterday i made deposit to my old account,100056...so i got no bonus,and then i traded and got profit $13.18 so i made withdrawal $38.18..but you rejected my withdrawal,and your reason is : "Bonus is withdrawable after completing 10 lots of trading"
    as you know i didnot withdraw bonus sir..i only withdraw my deposit and benefit..
    please accept my withdrawal request...thanks
    Finance will be able to check for you on Monday. Send me a PM to remind me to chase it up for you.
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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    Default

    I have got answer from finance, and my withdrawal request has been processed.
    thanks to all for quick respons.

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