ETH/BTC manipulation?

[neil1012]

I previously posted on this forum about the massive difference between the price feed in FXOpen's demo accounts vs live accounts. As it seems FXOpen have no intention of resolving this issue, I will instead prove price differences on a live account, a much more serious problem.

Here we can see the ETH/BTC chart in Trading View, showing correct prices:
https://ibb.co/8xChmyF

Here we see an FXOpen live account for the same period:
https://ibb.co/cgtpLCW

Anyone at FXOpen open care to explain what is going on here?

[Resolve]

I previously posted on this forum about the massive difference between the price feed in FXOpen's demo accounts vs live accounts. As it seems FXOpen have no intention of resolving this issue, I will instead prove price differences on a live account, a much more serious problem.

Here we can see the ETH/BTC chart in Trading View, showing correct prices:
https://ibb.co/8xChmyF

Here we see an FXOpen live account for the same period:
https://ibb.co/cgtpLCW

Anyone at FXOpen open care to explain what is going on here?

Dear Sir,

Please see the below screenshot of the Binance for the pair ETHBTC.



And this is the screenshot of the FXOpen Crypto 10 Account for the pair ETHBTC.



As you can see the rates for ETHBTC in Binance is 0.040646
As you can see the rates for ETHBTC in FXOpen is 0.04059

This is the actual rates available at the time i have taken the screenshots.
There is a difference of 0.000056 between them.

This is because of the different Liquidity Providers of this pair at the time i have taken the screenshots.

As in Cyrpto markets the Liquidity will be changing very fast so will never match with the other Liquidity Providers (LPs).

There is no manipulation of the Prices.This is only a very minor difference and it is because of the nature of the Live Prices, Different LPs and Inherent Volatility of the ETHBTC.

Thanks

Note: I have taken the Binance prices for ETHBTC as Reference as you had given the screenshots for the same in comparison.

[Prezident]

I previously posted on this forum about the massive difference between the price feed in FXOpen's demo accounts vs live accounts. As it seems FXOpen have no intention of resolving this issue, I will instead prove price differences on a live account, a much more serious problem.

Here we can see the ETH/BTC chart in Trading View, showing correct prices:
https://ibb.co/8xChmyF

Here we see an FXOpen live account for the same period:
https://ibb.co/cgtpLCW

Anyone at FXOpen open care to explain what is going on here?

Dear Sir,

There are many exchanges, and the price complaint is not quite relevant. As for spikes, liquidity providers send us these prices. But at the moment, we set up the system so that irrelevant prices from LPs will be removed.

[neil1012]

Very clever.

1) You showed a line chart, not a candle chart, so the massive spikes are not visible (line charts don't show the low).

2) You didn't address the massive down spike on Feb 1, and instead showed a graph from Feb 2.

3) The down spike on Feb 1, visible in my screenshot in the original post, is 0.003 BTC, which is 50x more than the tiny variations due to differences in liquidity providers.

Now I've already posted about the problems with your demo accounts in FX pairs, showing massive 100 pip spikes where other FX brokers show none. So far I haven't noticed this in your live accounts, except for ETH/BTC.

If you want to offer a more suitable explanation for the massive spike on Feb 1 as seen in the screenshot I provided in my original post, please do so. If not then I won't be using FXOpen for my trading, as I cannot trade if my broker is working against me.

[Prezident]

If you want to offer a more suitable explanation for the massive spike on Feb 1 as seen in the screenshot I provided in my original post, please do so. If not then I won't be using FXOpen for my trading, as I cannot trade if my broker is working against me.

There are many exchanges, and the price complaint is not quite relevant. As for spikes, liquidity providers send us these prices. But at the moment, we set up the system so that irrelevant prices from LPs will be removed.

It should fix the problem in the future.

if you notice a problem again, write to the support or in this thread.

Thanks for the feedback.