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Thread: Need to speak w/someone-US & UK phone numbers fail

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    Default Need to speak w/someone-US & UK phone numbers fail

    I need to speak with someone regarding the status of my account. You have failed a withdrawal request with no notification or explanation. I called the US number and the UK phone number listed in your trader cabinet contact information and they do not go through. And you live chat does not work.
    DO you have a way for your clients to reach you quickly?
    Please contact me. Account 21480

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    Denis Peganov, FXOpen Development Director cool user FXOpen Manager's Avatar
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    Default

    Quote Originally Posted by phuef View Post
    I need to speak with someone regarding the status of my account. You have failed a withdrawal request with no notification or explanation. I called the US number and the UK phone number listed in your trader cabinet contact information and they do not go through. And you live chat does not work.
    DO you have a way for your clients to reach you quickly?
    Please contact me. Account 21480
    Hello phuef,
    Working hours are finished. Please check the reason of rejection in trader's cabinet. I will check for the reason by myself and you will be informed by e-mail by our supporters.
    Regards.

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    Super Moderator nonamer's Avatar
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    hi phuef,

    please check here -->



    thanks

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    Director of FXOpen Aus FXOjafar's Avatar
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    Default

    Quote Originally Posted by phuef View Post
    I need to speak with someone regarding the status of my account. You have failed a withdrawal request with no notification or explanation. I called the US number and the UK phone number listed in your trader cabinet contact information and they do not go through. And you live chat does not work.
    DO you have a way for your clients to reach you quickly?
    Please contact me. Account 21480
    Hi. You should try calling again during office hours. Try calling France too if you like. I speak English
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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    Default What are your office hours in France

    No one has responded to my e-mails, or contacted me in any way.
    I can try calling France. What are your office hours in France?
    Thank you.

  6. #6
    Director of FXOpen Aus FXOjafar's Avatar
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    Default

    Quote Originally Posted by phuef View Post
    No one has responded to my e-mails, or contacted me in any way.
    I can try calling France. What are your office hours in France?
    Thank you.
    08:00 to 17:00 GMT (09:00 to 18:00 Paris time) Mon-Fri
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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