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Thread: client loss

  1. #1
    In Profit tonmaibiya's Avatar
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    Default client loss

    dear FxOpen manager

    my friend register standard acc. id 65171 on 06/02/2551 after my standard referral link (12831) - and today she ask me about 10 lot promotion so I check my account history (to see how many lot she had) and I don't receive a commission not 1 trade from this id

    could you please fix this.

    sincerely
    Last edited by tonmaibiya; 02-19-2008 at 06:51 AM.

  2. #2
    Super Moderator nonamer's Avatar
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    Default

    the good way,email u problem to [email protected] or [email protected].
    include u account number with u referral account number too.
    admin or finance department will check.

    thanks

  3. #3
    In Profit tonmaibiya's Avatar
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    Quote Originally Posted by nonamer View Post
    the good way,email u problem to [email protected] or [email protected].
    include u account number with u referral account number too.
    admin or finance department will check.

    thanks
    thank you I'll do that.

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    Default

    but in an other thread the fxopen manager say that you can find the commission in the meta trader 4 terminal

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    Default

    well it suppose to like that i guess,my friend have that notification on his MT4
    when his affiliate make some trade

  6. #6
    In Profit tonmaibiya's Avatar
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    Default

    finance only said my friend isn't register via my link, so I just make it easy way by ask my friend register new account and this time make sure he register use my link

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    Default

    well i guess you check ur internet connection ,it might the cause of the problem.

  8. #8
    Piplet
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    Default

    Quote Originally Posted by fxcarbon View Post
    well i guess you check ur internet connection ,it might the cause of the problem.
    how do you mean?

    if he is able to do forum-postings, why shouldnt his fxopen-software be up-to-date?

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    Default

    might be due to problem of server

  10. #10
    In Profit omobaorun's Avatar
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    Question

    Quote Originally Posted by soufi View Post
    but in an other thread the fxopen manager say that you can find the commission in the meta trader 4 terminal
    is that true,i'd not seen of such on my mt4,even the person that register on my link has made many trade but no commission yet,how can i verify or know what happen?
    Jesus loves you,CHEERS!sm_smile

  11. #11
    Denis Peganov, FXOpen Development Director cool user FXOpen Manager's Avatar
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    Default

    Quote Originally Posted by omobaorun View Post
    is that true,i'd not seen of such on my mt4,even the person that register on my link has made many trade but no commission yet,how can i verify or know what happen?
    Check with our LiveSupport for the possible problem by Monday.
    [IMG=floatLeft]http://forum.fxopen.com/ads/sign.png[/IMG]
    Denis Peganov
    Development Director
    FXOPEN NZ LIMITED
    E-mail: [email protected]
    http://www.fxopen.com/

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    who is responsible for all the loss of earnings due to spike?

  13. #13
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    Quote Originally Posted by james View Post
    who is responsible for all the loss of earnings due to spike?
    what do you mean loss of earnings due to spike?

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    if my referal make a lost in trading, i.e atleast -4pips, will my account be deducted or gain profit?

  15. #15
    Director of FXOpen Aus FXOjafar's Avatar
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    Default

    Quote Originally Posted by Norjanah4161 View Post
    if my referal make a lost in trading, i.e atleast -4pips, will my account be deducted or gain profit?
    No, you will earn the commission as normal. The commissions come from the spread, not from the trade results.
    Jafar Calley - Director
    FXOpen AU Pty Ltd
    Level 26 • 1 Bligh Street
    Sydney NSW 2000
    Australia
    AFSL:412871 ABN:61 143 678 719
    http://www.fxopenaus.com

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