ECN server keeps going offline

[MisterAudio]

I am having serious problems with the ECN server randomly going offline. I know it isn't anything on my end because I am showing the error from my home computer and my VPS. I haven't said anything about it until today because I noticed that it did this on my VPS too. i know home connections are not super reliable, but the VPS has a far superior connection. What i have noticed is that the VPS actually is picking up more connection interruptions than my home computer. I expect this is due to a more stable connection so it senses a lot more of the times the server goes offline.

This was not a problem until today. Today, it caused two of my EAs to miss some profitable trades. I have a monitor that tells me the average time to execute an order too. The average time I am getting for order fills has gotten noticeably worse. The last test is showing an execution speed of 1810ms (or 1.8 seconds). This is unacceptable for anyone trading any type of system as the market can move several pips in fractions of a second.

can someone please look into this problem?

[pyon]

my EAs miss some profitable trades too, i run same ea and vps with some ecn accounts,
since yesterday only in fxopen ecn my ea do nothing, usually no big different result between each ecn account.
can someone explain this?
thanks

[FXOjafar]

I'll report to IT so they can check the servers.

Can you give more information such as log files in order to track down exactly when the problem occurred?

[MisterAudio]

I can give you lots of log files that the disconnect shows up in. Where do you need me to send the files and I will send the more recent ones.

[FXOpen IT]

Could you tell us your login and order ids with slow execution?
Execution time for these orders will help us significantly.

[FXSupporter]

Please, send the files to support@fxopen.com if you like