FXOpen Customers Support
Switch DC in Demo ECN
We’ve received several reports about ECN Demo DC 1 disconnections. So, the clients whose ECN Demo accounts are automatically connected to DC1 may experience some connection problems. The IT department is aware of the technical bug and it will be fixed in the shortest possible time.
For the clients who use DC1 we have a solution which should be helpful. We recommend you to switch to Data Center 2 (ECN Demo DC2).
1) Step 1. To do it, please, login to MT4 – put in your demo account data, then click on the connection bars in the right bottom corner of your MT4 and choose ECN Demo DC2 ( see the attached file 1).
Make sure the system re-connects you to DC2 (the charts start moving again and the prices in the market Watch start updating again).
2) Step 2. Check your settings under the menu the menu TOOLS >OPTIONS>SERVER
If the option Data Center Auto Configuration is checked (enabled), as you see it in the picture, the system should automatically connect you to the DC, that offers the best connection at this time. Generally, we recommend to leave this option as it is, i.e. enabled.
If you are stuck on ECN Demo DC1, or the system is trying to connect you back to DC1 even after you select another DC in the list, you may uncheck Data Center Auto Configuration and make DC2 the permanent data center, to which you will be connected automatically.
To do it, please, uncheck Data Center auto configuration and in the Data Center field type ECN Demo DC2 (see the attached file 2) then click OK.
Now, every time you log into your Demo ECN account, the system will connect you to DC2.
Please, note that it’s a temporary solution. Generally, we recommend to leave the “Data Center Auto configuration” option checked.
Last edited by FXSupporter; 06-21-2011 at 10:23 AM.
|We Buy||We Sell|