I am an US citizen who deposited with Alertpay in January, 2011.
I have tried to withdraw to Moneybookers with no success.
FXOpen support informs me it's problem on Moneybookers side;
then after contacting Moneybookers, they say I will be unable to accept payments from FXOpen.
So what NOW?
How do I get my withdrawal processed?
What was the reason that Moneybookers gave to you?
They told me I cannot withdraw to Moneybookers from FXOpen BECAUSE
I am a US citizen!!!!!!!!!!!!!!!!!
FXOpen Finance received this reply when inquiring about my situation:
The moneybookers support rep I talked to by telephone didn't say a word about ebay or "normal" account, just that I had the wrong profile and as an American I couldn't get the "right" profile.
Please note that the two accounts in question are eBay seller accounts. So - you will not be able to transfer funds to these accounts.
As the eBay seller account is for eBay purposes only – the customer need to have a normal account before he is able to receive normal send money transactions. As soon as the customer gets a normal account
he will be able to both deposit and receive withdrawals from you.
Now where in hell do I get a "normal account" ?
I originally signed up at moneybookers.com
Have any US citizens been able to withdraw to moneybookers from FXOpen
and then get their money from moneybookers?
Call the customer service at moneybookers, tell them you need a moneybookers international account to accept withdrawls,...That is what I did, and never had a problem since....Easily able to deposit and withdraw funds.
Hope this helps.
I have such account as a usa resident at moneybookers but you can't sent money internationally so if I transfer my funds from FXopen how would I be able to get it somewhere else?
Originally Posted by BillP
cabinet is locked down now. I'm curious, US citizens were locked out of the fxopen.com back in Feb. Then you had server attacks, now the cabinet is locked down regardless if I'm using frenchfx or even hiding dns through a proxy. What's the status? Are you closing US accounts?
I was loving FXOpen until this whole bs with the CFTC started.
Last edited by FXSupporter; 04-06-2011 at 07:20 PM.
Reason: obscene language deleted
FXOpen Customers Support
On April 6, 2011 FXOpen website and MyFXOpen personal area (including partnership domains like fxfrench and so on) faced another heavy DDOS attack. That is why you could not log in and access the site. The issue has nothing to do with CFTC.
Good news is, after only a couple of hours, FXOpen's IT department have successfully defeated the attack.
All webpage functions have been fully restored and the website is running normally despite the attack continuing unabated.
Preparations made after the last attack made sure that this attack resulted in minimal disruption to our services.
However, we are still not able to offer advice and assistance to US residents due to our compliance with the CFTC regulations.
Guys, if you are having a problem with your withdraws, chances are, you have either not followed correct procedure (if it is your first withdraw), OR you have missed something with your payment processor. FXOpen is an excellent company, and they did not get into the top 100 World Finance by having poor customer service. From what i have seen, it is usually something with your payment processor, not FXOpen.
In this instance, they were getting attacked again with the DDOS crap. This is happening to try to ruin their reputation, and cause them to lose clients. It may be an annoyance, but if they have been a good company for you, then assume they are having some technical problems and are trying to get it fixed. When you are this big and this good at what you do, there are going to be people trying to cause problems. I suggest to ride out the problem...if you need to know what is going on, go to peacearmy.com and post your questions on their forums. You can usually get answers there pretty easily.
Can americans use?
I was loving fxopen till I tried to open a live account and US wasn't on the list. Is it possible to use FXopen in the united states?
Bump. Would really love to know if I can use this system I love it.
Director of FXOpen Aus
Hi tbird. Unfortunately FXOpen is legally unable to accept US residents.
Originally Posted by tbird
Jafar Calley - Director
FXOpen AU Pty Ltd
Level 26 • 1 Bligh Street
Sydney NSW 2000
AFSL:412871 ABN:61 143 678 719
I just read through this thread, and it seems odd that no one has addressed the issue of whether or not US citizens can continue to use FXopen if they already have an account. Can anyone address this? I did find useful the information on how to withdraw using moneybookers, so thanks for that.
Denis Peganov, FXOpen Development Director
In January 2011, the United States Commodities Futures Trading Commission (CFTC) filed a civil law suit against FX Open Investments Inc. alleging that FXOpen conducted business in the United States without registering, in circumvention of the regulation requiring registration. FXOpen and CFTC subsequently agreed to settle the matter on mutually acceptable terms, and the terms of that settlement became effective as of January 5th 2012 via a consent order of the Illinois Federal Court.
FXOpen has entered into the consent order without either accepting or denying the allegations set forth by CFTC which are reflected in the “Findings of Fact” part of the consent order. Please note that, as part of the settlement terms reflected in the consent order, FXOpen has agreed to refrain from making any statements contradicting any findings of fact provided in the document and thus may not provide any further comments on the foregoing.
Additionally, FXOpen would like to clarify some aspects regarding the measures the Company has agreed to as part of the settlement as reflected in the consent order:
- The payment of civil monetary penalty of USD 140’000 is a condition mutually agreed upon by the Company and CFTC and was not imposed as a result of a decision reached by the Court.
- The funds that the company is required to return to the US customers are the funds held with the respective accounts at the time these accounts were closed as per the conditions of the settlement and not a “return of illegally obtained profits" or any similar measure as claimed by various third party commentators on the matter.
- Prohibitions on conduct of business contained in the consent order are not permanent injunctions to do business in the US, but are in essence an agreement not to do business in the US without obtaining respective authorization in accordance with the US regulation. The Company is currently in the process of assessing the possibility of applying for such authorization in order to resume serving the Forex needs of US customers.
Is it still safe to trade in fxopen for non-us resident?