Hello, if anyone has an answer as to why the t/ps didn't execute I'd be most appreciative. As you can see market was well offered below the t/p buys but the system didn't close out the trade. I have noticed this a few times in last few weeks, enough to give me cause for concern, and emails to the chiefdealer go unanswered. This is only a demo account (if that makes any difference). I had just applied for my live account when this happened. So I am wondering if I should even fund the live account if this issue is going to continue. Any thoughts to clear this up?
I have finally received my t/ps so I'm wondering if the servers drop off the demo accounts to keep the speed for the live accounts? as you can see a t/p was done with 17.5 pips better than placed. I've never heard of that much positive slippage.
Last edited by China Wombat; 05-25-2010 at 02:04 PM.
as you can see i had two tp buy orders at .65895 and .65745 and the market is offered at .6573 which clearly means they should have been both executed. They were not. Subsequent to this the market rallied but the orders were still 'live' and got stopped on the rally back. This is a big concern for me. Plus the lack of any response back from the email help contacts is quite discouraging. The live chat hasn't been able to offer a solution but at least they do respond.
I'm told that Dealing Related Inquires: chiefdealer@fxopen.comdealer1@fxopen.com are supposed to reply within 24-48 hours. For a dealing query this is way to slow. Exactly what is the trader with a live position supposed to do. Emails sent on 14th May still have not adressed this same issue.
It doesn't happen continuously so that's why I'm asking if it has something to do with the server 'timing out'on demo accounts when market gets busy. That can only be the explanation I can think of. However it would be nice to have some official answer to confirm the actual cause of the problem.
Last edited by China Wombat; 05-25-2010 at 02:17 PM.
Could you tell us your login? We will find out what the problem was.
We would like to inform you that our Live server is stable as we control it much harder than Demo.
Hello, China Wombat.
We had some technical problems with our liquidity provider in demo account, that is why your TPs were not filled in.
This situation never happens in Live accounts, you may only rarely face it in a demo account.
Again it is happening. So I don't think 'rarely'is quite the best way to describe this. Maybe I'll just quit the ECN Demo due to it's poor stability and performance so far, and demo the standard account.
The market is 37 bid, and my tp sell at 12.5 isn't done or registered. That doesn't give me any confidence of your Live ECN if a demo performs as weakly as this one currently does. This is just client feedback so hope things will improve.
Last edited by China Wombat; 05-27-2010 at 07:48 AM.
2China Wombat
I've reported this issue to our IT department. You should understand, that in ECN accounts we depend on our liquidity provider to fill in our clients' orders. We have contacted them and they confirmed that there were some problems in demo environment at that time. That problem has been fixed, so you should'nt be facing this problem with your orders now.
That doesn't give me any confidence of your Live ECN if a demo performs as weakly as this one currently does.
This is an understandible and a wide-spread point of view, however it is not really true. Live Servers are ALWAYS given prior and most scrupulous attention, eaxctly because this is real money trading and any technical problems that were not reported and fixed on time can severely harm traders.
As for Demo accounts, they might be used for testing purposes. In other words, any changes that we implement in ECN accounts are first implemented on Demo and only then on Live ECN accounts. Because if ANY technical problems occur, we want to identify them first in Demo accounts and fix everything before the new version is available in Live Accounts.
Regards, FXOpen Support.
Last edited by FXSupporter; 05-27-2010 at 09:54 AM.
One other thing I would like to add to this is about the liquidity. In a true ECN environment, liquidity can never be guaranteed. Just because you had an order placed and price exceeded the TP level momentarily, does not mean that your position was able to find a matching order to be filled. This is unlike a dealing desk account. In the DD accounts, if there is no immediate position to fill your order, The broker generally takes the opposing side until a suitable fill can be matched with it. It sometimes makes it look like the ECN is not so great. This is not true at all. The ECN is always the preferred account as the broker will never be in a position trading against the client, and if you have a huge liquidity pool (as FXOpen does)....then liquidity is almost never an issue.
Failed Execution
FXOpen was Named the Best ECN Broker of 2012 by Masterforex-V Trading Academy
