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  1. #1
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    Default Orders closing outside price

    My last 4 orders have all closed at takeprofit target set point.

    Sadly this target was set at 1.49440 180 pips higher that current price (1.47640) last trade lasted less than a minute before closing 186 pips in profit.

    Can my orders be reset.

    login:1055

    order: 203500
    order: 203378
    order: 203382
    order: 203343

    Thanks in advance. (like to reach level my way )
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  2. #2
    Denis Peganov, FXOpen Development Director cool user FXOpen Manager's Avatar
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    Default

    Quote Originally Posted by ilearn2t View Post
    My last 4 orders have all closed at takeprofit target set point.

    Sadly this target was set at 1.49440 180 pips higher that current price (1.47640) last trade lasted less than a minute before closing 186 pips in profit.

    Can my orders be reset.

    login:1055

    order: 203500
    order: 203378
    order: 203382
    order: 203343

    Thanks in advance. (like to reach level my way )

    Message sent to IT

    Denis Peganov
    Development Director
    FXOPEN NZ LIMITED
    E-mail: denis.peganov@fxopen.org
    http://www.fxopen.com/
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  3. #3
    FXOpen IT Department FXOpen IT's Avatar
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    Default

    Our counterparty filled orders so your orders were filled too.

    They have some technical issues now because they are publishing new build .
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  4. #4
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    Default

    Quote Originally Posted by FXOpen IT View Post
    Our counterparty filled orders so your orders were filled too.

    They have some technical issues now because they are publishing new build .
    Hello FXOpen

    Not to worry, only 40 points more to reach target.

    Just placed new order with same target an seems to be back to normal.
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  5. #5
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    Default

    Quote Originally Posted by ilearn2t View Post
    Hello FXOpen

    Not to worry, only 40 points more to reach target.

    Just placed new order with same target an seems to be back to normal.
    Smooth days trading, no faults to report.

    Didn't quite make my target (27 pips short at close) but managed over $4,000 profit on minimum 1 lot trades. (If my target is hit made that over $10,000 profit)
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  6. #6
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    Default

    Quote Originally Posted by ilearn2t View Post
    Smooth days trading, no faults to report.

    Didn't quite make my target (27 pips short at close) but managed over $4,000 profit on minimum 1 lot trades. (If my target is hit made that over $10,000 profit)
    Still slight problem with orders not closing at set target over night (BST).

    But back to normal today.

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  7. #7
    FXOpen IT Department FXOpen IT's Avatar
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    Default

    Hello,
    our counterparty released new build today. We also fixed several bugs.
    If you notice this problem again, please, write it immediately.

    Thank you.
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  8. #8
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    Default

    Quote Originally Posted by FXOpen IT View Post
    Hello,
    our counterparty released new build today. We also fixed several bugs.
    If you notice this problem again, please, write it immediately.

    Thank you.
    Hello FXOpen IT

    Keep up the good work.
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  9. #9
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    Default

    Hello FXOpen IT

    Have to close down platform as it's causing problem while open:

    Very slow to respond to any commands.

    Order 203928
    order 203936
    Both sell and takeprofit set: closed in profit well outside price range and showing a loss at the time.

    Well try opening the platform again in 30 minutes to see it problem has gone.

    Don't effect any other program running on my computer.
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  10. #10
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    Default

    Platform still freezing up:

    My Windows Task Manager shows (CPU 98) (Mem Usage 92,000k) During freeze.

    Normal running (CPU 02 avg) (Mem Usage 4,000k avg) if any of this helps.
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  11. #11
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    Default

    Quote Originally Posted by ilearn2t View Post
    Platform still freezing up:

    My Windows Task Manager shows (CPU 98) (Mem Usage 92,000k) During freeze.

    Normal running (CPU 02 avg) (Mem Usage 4,000k avg) if any of this helps.
    Platform running again (still hits 98 on CPU every few seconds, but returns to normal state CPU 02 ) Mem Usage 18,992k
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  12. #12
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    Default

    Hope this is not the kiss of death again, but my platform is running normal again.
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  13. #13
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    Default

    Hello FXOpen IT

    The bug about closing outside quotes is back.

    I placed a sell order and everything was running smoothly until I moved the takeprofit to a lower level and set a stoploss on the order, shortly after the order closed at my takeprofit target 85 pips above the target?
    Attached Thumbnails Attached Thumbnails order.jpg  
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  14. #14
    FXOpen IT Department FXOpen IT's Avatar
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    Default

    Hello,

    I can see that close price = tp on your picture. Could you explain this problem in detail?
    In any case our counterparty executes TP not us.
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  15. #15
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    Default

    Quote Originally Posted by FXOpen IT View Post
    Hello,

    I can see that close price = tp on your picture. Could you explain this problem in detail?
    In any case our counterparty executes TP not us.
    Hello FXOpen

    I placed a sell order on GBP/USD at 1.61575 on 29/May/09 the with a takeprofit of 1.60000 Once the order moved into what I call a winning stoploss I set my first stoploss, I continued to move the stoploss as the order increased in profit, until I reached 1.61320 and within seconds the order closed at 1.60000 but the current price was around 1.61300 all this took place over a 4 minute period (13.39 to 16.45 platform time)

    It looks good on my balance, but it might cause a problem for your Broker if this happened on a real account.

    I've closed what I think would get my account balance back on track by not taking a bigger profit on orders, but again it could be a big headache for your Broker if this bug can't be found.

    Update: I've just checked back on my profits column and spotted this has happened twice on the same day I've changed the above type because I was looking at the wrong order, but this order don't seem right also.

    Order number 217213
    Order number 217220

    Account number 1715
    Last edited by ilearn2t; 06-02-2009 at 10:37 AM. Reason: Updating
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