Spike

[FXOjafar]

Short EURNZD at 1.8401
Spike: Stop at 1.8344, then Long another one with Stop Buy order at 1.8344, with Stop Loss order at 1.8199, all hit within 2 seconds.

Question: Will broker reinstate my initial short position at 1.8401, and cancel the trades done dusring the spike?

If you experienced a loss from a spike, please email a claim to chiefdealer@fxopen.com with the affected order number and what your desired result would be.

(please don't post the same question in multiple threads )

[TheWizard]

Yeah.. got my money back.

Initially they only refund my loss trade due to the spike, but then I wrote to them to reinstate my original position, and they did.........

I've got no complaint, coz they can acted fairly in this case.

Hope that these kind of problems will not happen again. Else, its a very good broker.

[FXOjafar]

Yeah.. got my money back.

Initially they only refund my loss trade due to the spike, but then I wrote to them to reinstate my original position, and they did.........

I've got no complaint, coz they can acted fairly in this case.

Hope that these kind of problems will not happen again. Else, its a very good broker.

It is our policy to rectify problems in favour of the client. It pleases us to see our traders happy with the outcome

[free_gifter]

How do I request for reinstate of all position loss during spike..what to send to chief dealer?

[mayaking86]

It is our policy to rectify problems in favour of the client. It pleases us to see our traders happy with the outcome

thats pretty well said

[FXOjafar]

How do I request for reinstate of all position loss during spike..what to send to chief dealer?

Yes, chiefdealer@fxopen.com

You give him the affected order number, your account number and a brief explanation of what your desired outcome would be.